Refund policy

Returns, replacements and refunds

Our shirts are made to order. We do not accept returns or exchanges for a change of mind or for a size or color ordered incorrectly. Please check the size guide before ordering.

Damaged, faulty or incorrect items

Contact Hello@RoughEtiquette.com as soon as possible and within 30 calendar days of delivery. Include your order number and clear photos showing the item and the problem. Eligible issues qualify for a free replacement or refund after review. You do not need to return a damaged item.

Delivery problems

Contact us promptly if tracking stalls or a package cannot be located. Confirm your delivery details and check with your local post office. Failed deliveries caused by incorrect or incomplete details are reviewed individually; replacement shipping charges may apply.

This policy does not limit any rights you have under applicable consumer law.